Poop Commanders – Terms of Service

TERM

Upon acceptance of Poop Commanders’ service proposal or online quote (each referred to as “Services”), these Services shall continue indefinitely on a recurring basis until canceled in accordance with these Terms of Service.

CANCELLATION

Client may cancel Services at any time for any reason without penalty or cancellation fee.
To request cancellation, please contact Poop Commanders LLC by:

  • Calling our local office

  • Emailing support@poopcommanders.com

  • Using the cancellation link in your customer portal (if applicable)

Any payment for Services rendered prior to cancellation and owed by Client shall be due and payable at the time Services are terminated.

FEE PAYMENT

Payment is due according to the plan selected at the time of service acceptance. Some areas require sales tax on Services. If applicable, Client will also be responsible for the tax amount.
In addition to any amounts owed, Client agrees to be responsible for all reasonable collection and attorney’s fees incurred by Poop Commanders in bringing the account current.

PAYMENT METHOD

At the time of acceptance, Client shall provide credit card or ACH information for payment processing in accordance with this Service Agreement. Client consents to Poop Commanders securely storing payment information and charging such account for services rendered.
Should payment fail, additional fees may apply. If Client does not provide an updated form of payment within ten (10) business days of notice, Poop Commanders may suspend or terminate this Service Agreement.

CONSENT TO CONTACT

By providing your phone number and/or email address, you consent to receiving communications from Poop Commanders via call, text, email, or other electronic means, including automated messages.
This consent includes communication from Poop Commanders and any affiliated third-party providers used for billing, collections, or customer care.

ELECTRONIC DOCUMENTS

With your consent, Poop Commanders may provide documents related to your account (including notices, records, and disclosures) electronically rather than by mail.
Documents will be delivered via email to the address you provide.
Consent does not guarantee that all documents will be electronic, but that Poop Commanders may do so per your preference.

REFUNDS

Poop Commanders does not offer refunds unless due to an error on our part.

All weekly and bi-weekly services are billed monthly in advance, and no mid-month refunds will be issued for canceled service. If a Client chooses to cancel before the end of a paid billing cycle, the Client may select one of the following:

  1. Continue service through the end of the paid billing period, or

  2. Stop service immediately, with no refund issued for unused visits.

If a refund is issued for any reason outside of an error by Poop Commanders, it will be processed minus bank/credit card processing fees and any prorated service amounts already completed.
Account credits may be issued on a case-by-case basis and will either appear on the following month’s invoice or remain on file with no expiration.

SATISFACTION GUARANTEE

If you are not completely satisfied with any Service, Poop Commanders will make every effort to revisit the same day.
Revisit requests must be made within 24 hours after completion of the service.
After that time, all work is considered final.
We strive to resolve any issue to your satisfaction within these guidelines.

MODIFICATIONS

Changes to Services or these Terms will only be effective when communicated in writing to the Client.
Additional charges may apply for modifications.
Poop Commanders will provide at least 30 days’ notice of any price adjustments.

SERVICE TIMES / SERVICE DAYS

Due to variable factors, Poop Commanders cannot guarantee specific service times.
Service hours are from sunup to sundown, and we operate in most weather conditions.
If weather or road conditions are unsafe, Services will pause until conditions improve.
Clients affected will be notified as soon as possible.

Routes are assigned by area to maintain efficiency and affordability.
Recognized holidays without service include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the following Friday, and Christmas week.

If service interruptions occur due to severe weather, government orders, or other uncontrollable events, charges may still apply. Clients may pause service during these times, but additional fees may apply upon resuming.

PERFORMANCE OF SERVICES

Services will be performed on the scheduled day unless notified otherwise.
Please ensure all gates and access points are unlocked and free of obstacles.
If Poop Commanders cannot access the yard, the Client will be notified and charged for that visit.

While our technicians do their best to secure gates, Poop Commanders cannot assume liability for gate security—please double-check gates after service.

LIMITATIONS DUE TO YARD CONDITIONS

Poop Commanders will scoop all pet waste that is visible and reasonably accessible at the time of service.
If the yard is overgrown, covered in leaves, debris, tall grass, snow, standing water, mud, or other obstructions, our technicians will remove only what can be seen and safely reached.

Poop Commanders is not responsible for waste that cannot be located due to yard conditions.
A revisit or additional cleanup may require an extra fee if excessive waste is later revealed once the yard is cleared.

Clients are encouraged to maintain their yard so that all areas are accessible for proper waste removal.

AGGRESSIVE ANIMALS

Poop Commanders will not service properties with aggressive animals present.
If our team cannot safely access the yard due to an animal, the Client will be notified and charged for that visit.

If a technician is bitten or attacked, they will immediately leave to seek medical attention, and the visit will be considered completed. All related medical costs will be the Client’s responsibility. Animal Control may be contacted if necessary.
Poop Commanders reserves the right to refuse service at any location deemed unsafe.

INSURANCE

Poop Commanders LLC maintains all applicable local and state licenses and carries no less than $1,000,000 in General Liability Insurance through a licensed provider in the State of Oklahoma.

SERVICE DELAYS & FORCE MAJEURE

If payment is missed, Poop Commanders may pause Services until the account is current.
Failure to pay within 30 days may result in termination of service.

Certain uncontrollable events—such as severe weather, natural disasters, or governmental restrictions—may cause delays or cancellations.
Poop Commanders is not liable for such interruptions, and they do not constitute abandonment of service.

REFERRAL PROGRAM TERMS

Poop Commanders offers referral rewards as a courtesy program for active clients. Participation is voluntary.
To qualify for referral rewards, the following conditions must be met:

  1. The referred customer must remain an active paying client for a minimum of three (3) consecutive months of service.
    If the referred customer cancels before completing the full three-month period, no referral payout will be issued, regardless of the reason for cancellation.

  2. Referral rewards will be issued only after the referred customer has paid for and completed three full months of service.

  3. Referral payouts may be issued as account credits, discounts, or other compensation specified at the time of the promotion.

  4. Poop Commanders reserves the right to modify or discontinue the referral program at any time without prior notice.

ENFORCEABILITY

If any part of these Terms is found unenforceable, all remaining provisions shall remain in full effect.

DISPUTES

This agreement shall be governed by the laws of the State of Oklahoma.
Any disputes arising under this agreement shall first attempt resolution through direct discussion, followed by mediation if necessary, in accordance with the American Arbitration Association.

Collection efforts by Poop Commanders are not subject to mediation or arbitration, and the Client shall be responsible for any collection fees, court costs, or attorney’s fees incurred.
Client waives any right to a jury trial.

LIQUIDATED DAMAGES

If the Client fails to meet obligations under this Agreement, Poop Commanders may retain all amounts paid as liquidated damages, not as a penalty.

NO WAIVER OF RIGHTS

Failure by Poop Commanders to enforce any right or accept a partial payment does not waive its right to enforce full compliance at any time.

ENTIRE AGREEMENT

These Terms of Service represent the full and complete agreement between Poop Commanders LLC and the Client.
No verbal promises or agreements are binding unless documented in writing.